Terms of service

Site Search 360 Terms of Service

Thank you for using Site Search 360! Please read these Terms of Service carefully.  

They govern the use of Site Search 360. By clicking on "I agree" or a similar button, completing the registration process, submitting a website domain for indexing, or otherwise using the service in accordance with these terms, you acknowledge that you agree to be bound by these terms of service, which leads to a legal agreement ("contract") between you and Site Search 360. When registering, legal entities must name a legally competent natural person fully authorized to represent that entity.

For the sake of simplicity, we have provided these terms with a table of contents:

• Definitions
• Scope
• Registration, free trial version, setup
• Payment, refunds, upgrades, downgrades
• Plan quotas
• Duration, termination
• Prohibited and unauthorized use
• Licenses and proprietary rights
• Data protection
• Responsibilities and guarantees
• Liability
• Service Level Agreement
• Final provisions

1. Definitions

The "contract" refers to the terms, conditions, and notices contained in these Terms of Service, our (Privacy Policy, our Data Processing Agreement), and any other individual agreements between us and the client.  

"Site Search 360" is a trademark of ZOOVU (Germany) GmbH (formerly Semknox GmbH) ("ZOOVU GmbH"), a limited liability company headquartered at Webergasse 1, Haus B/1 01067 Dresden. The Site Search 360 service is offered and operated through the URL www.sitesearch360.com on a software-as-a-service (SaaS) basis. 

"Service" refers to the software and services provided by ZOOVU GmbH under the Site Search 360 name, including any upgrades and updates. 

"Clients," "you" and "your" refer to the individual, company, or organization using the service and party to a legal agreement with ZOOVU GmbH. 

"Account" represents your access to Site Search 360 and gives you access to each feature of the service, including index and search settings, dashboard, analytics, and subscription plans, collectively referred to as the "control panel." Natural persons must be fully competent to register an account. 

"Website" is a website, blog, or online store on which you use or wish to use the service. 

"End users" are any visitors to your site who interact with the service. 

"Free trial version" refers to a trial period of fourteen (14) days offered free of charge to all clients opening an account on Site Search 360. 

"Plan" defines a set of features and limitations offered to the client either free of charge or for a subscription fee. For a complete description of the plans and features, visit www.sitesearch360.com/pricing/.

"Third-party services" refers to those services not provided directly by ZOOVU GmbH but that are necessary for the proper functioning of the service, such as ISPs or payment service providers.  

The "Site ID" is a unique identifier for each account that corresponds to the domain name of the site provided when registering. 

2. Scope 

2.1 The use of Site Search 360 is exclusively subject to these terms. Any divergent, conflicting, or supplementary terms and conditions shall only become part of the contract if and to the extent that ZOOVU GmbH has expressly agreed to them. These terms only apply if the customer is an entrepreneur as defined under §14 of the German Civil Code (BGB) or a legal entity / special fund under public law. 

2.2 If individual agreements are made with the client (including ancillary agreements, addenda, and amendments to these terms), these shall in any case take precedence over these terms. Such agreements, subject to proof to the contrary, require written confirmation from ZOOVU GmbH. With the exception of its directors and authorized officers, ZOOVU GmbH employees are not entitled to give verbal approval to any addenda or amendments to the agreements made, including these terms. Such commitments must be confirmed in writing by ZOOVU GmbH in order to be valid. 

 3. Registration, free trial version, setup 

3.1 To use the service, you must register the website where you want to use the Site Search 360 search engine. You must provide a valid domain name and your email address. You can either fill out the registration form or use the quick registration wizard at www.sitesearch360.com. Check your input for any errors and correct them there directly. By clicking on the Create Account button, you are making a binding offer to enter into an agreement for the use of the Site Search 360 service in accordance with these terms. We will confirm receipt of your registration request together with our registration confirmation by automated email immediately after submitting the registration request. This email constitutes our declaration of your offer to enter into a contract with us. The same applies to registering for a paid account or the upgrade/downgrade of a paid plan. You can save the content of your registration and contract data by saving the automated email confirmation in your email program. The contract text, including in particular the data you provided as well as the plan you have chosen, will be stored by us and accessible at any time in your online account. The same applies to these terms. The language of the contract is English. 

3.2 When you sign up for the service, we will automatically open an account with your Site ID and a 14-day FREE TRIAL will be activated. The features of the free trial, with the exception of a page limit, are the same as those of the largest paid plan ("BATMAN"): a maximum of 5,000 pages and/or documents can be indexed with a free trial account.

3.3 If you do not sign up for a paid plan at the end of your free trial, the available features are automatically limited to those of the Free plan. ZOOVU GmbH may change the services offered through the Free plan at its sole discretion, make them available only for a fee, or terminate the service. 

3.4 You can access the "Control Panel" by logging into your account with your Site ID and password. You must keep your login information secret and not disclose it to unauthorized third parties. It is your responsibility to ensure that your account and the services available through it are used solely by you or the persons authorized by you. If you are concerned that unauthorized third parties have gained or will gain knowledge of your login information, you must inform us immediately. In accordance with the statutory provisions, you are responsible for all use and/or other activities that are performed with your login information. 

3.5 To enable the service on your website, you must paste the specified code into the source code of your website according to the instructions at docs.sitesearch360.com/installation-guide. Setup is also available through the Site Search 360 API and through custom apps and plugins for platforms such as WordPress, Lightspeed eCom, Drupal, and Cloudflare.

 4. Payment, refunds, upgrades, downgrades 

4.1 Payments for paid accounts are made by credit card, unless the payment is made for the entire year in advance. In this case, payment by bank transfer or PayPal may be permitted with our consent and must be paid by no later than 7 days after your registration is confirmed.  

4.2 All amounts are quoted and payable in US dollars ($). Unless otherwise expressly stated, the listed fees are net amounts excluding any applicable VAT and other applicable taxes, duties, or transaction-related fees. These costs are to be borne by the client, who agrees to indemnify us from any claim for these costs.

4.3 When using a paid account, you are responsible for providing us with the required billing information in your account. You are required to provide accurate information and keep it up-to-date. If your provided billing information changes during the contract period, you must correct it immediately within your account (visit the Profile page).

4.4 The payment for the use of a paid account is to be paid, at the client's discretion, either monthly or annually in advance. The obligation begins on the day you subscribe to the plan of your choice. An upgrade to a paid account ends your Free trial version or the free use of the Free plan. The cost of your first month or first contract year will be charged immediately after the upgrade.

4.5 ZOOVU GmbH may, at your request and within the scope of its operational and technical possibilities, provide additional services for a separately agreed fee. Unless otherwise agreed, we charge separately for extra services by the half hour at the hourly rates in force at the time you ask us to provide said services.

4.6 For plan upgrades or downgrades during your billing period, your future payment will be pro-rated based on the unused time of your previous plan. In the case of a downgrade, no refunds will be issued, but the difference will be applied to future bills. In the case of a cancellation or a downgrade to the Free plan, no refunds will be issued.

4.7 ZOOVU GmbH is entitled to change the agreed prices for the contractual services to compensate for increases in personnel and other costs by providing two months' written or email notice. You may terminate the contract in accordance with these terms upon the effective date of these changed prices. We will inform you of this right in any price change announcement.

5. Plan Quotas  

5.1 The monthly fee for using Site Search 360 depends on the number of indexed pages and the monthly search volume of your website(s). If the search quota set in your plan is lower than your actual search volume per month, you will be charged $0.004 per search query above the agreed search volume. Setting up a search query limit can prevent excessive fees by disabling the search engine if the quota is exceeded. 

5.2 Unused monthly search volume does not roll over to the following month.

5.3 If the number of indexed pages and documents exceeds your plan quota, new pages or documents will not be indexed and therefore will not appear in the search results. You can blacklist unneeded URLs and remove them from your search index to meet your plan quota.

 6. Duration, termination 

 6.1 The service will be provided for a period of 1 (one) month or 12 months (one year) from the date of the contract, depending on the selected billing cycle. After expiration of the respective period, the contract is automatically extended by a further period of the same length, unless the parties have otherwise agreed in writing.

6.2 You may terminate your account at any time with or without notice and stop using the service. If you are in a paid plan, you must downgrade to the Free plan before deleting your account.

6.3 If you cancel and delete your account, you have no right to any refunds or credits for periods already paid, except in the case of your extraordinary termination for cause. The same applies in the event that we have blocked or terminated your account because of a violation of these terms.  

6.4 Downgrading the service may result in the loss of your content, features, or the capacity of your account. ZOOVU GmbH assumes no liability for such losses. §11 below remains unaffected.

6.5 If you delete your account, we will immediately cease providing the services to you and you will need to remove all Site Search 360 scripts and references from your site.

7. Prohibited and unauthorized use 

You are prohibited from any activity related to the use of the services that violates any applicable law or these terms, infringes any third-party rights, or violates the principles concerning the protection of minors. In particular, the following actions are prohibited: 

• the use of the services to store, transmit, or display data for fraudulent purposes or in violation of applicable laws and regulations;
• the transmission of information that you are not authorized to provide;
• the use of the services on any website that contains pornographic, hate, violent, or otherwise inappropriate content;
• collecting information about other users;
• reverse engineering, decompiling, translating, disassembling, or otherwise attempting to extract the source code for the service, extracting any or all of the service's source code, unless you have a legally indispensable right to do so;
• using the service in such a way that overburdens or interferes with the performance of the service or interferes with others' use of the service (this includes using automated systems such as "robots", "spiders," or "offline readers" that send more requests to our servers over a period of time than a human can reasonably produce using a standard browser over the same period of time);
• acts designed to gain unauthorized access to the service, the Site Search 360 systems, or networks;
• copying, altering, or creating a derivative work of the service, or a part, function, or interface thereof;
• using the service, including the documentation, to develop a competitive product or service;
• changing or removing any copyright, logo, or other proprietary notices.

8. Licenses and proprietary rights

8.1 Subject to any terms of our agreement with you, ZOOVU GmbH grants you a non-transferable, non-sublicensable, non-exclusive right to use the services in accordance with this agreement for the agreed period. You agree to remove Site Search 360 scripts from your site after termination of this agreement. 

8.2 You grant ZOOVU GmbH a non-exclusive, revocable right to store, copy, transmit, and display your site's content and to interact with third-party services as necessary for the proper functioning of the services and to fulfill our contractual obligations. 

8.3 ZOOVU GmbH is entitled to anonymize user data for the purpose of improving the service and to use this anonymous data for other business purposes.

8.4 You grant ZOOVU GmbH the unlimited and irrevocable right to use suggestions, recommendations, corrections, or other feedback provided by you free of charge and to include them in the service.

8.5 ZOOVU GmbH is entitled to use general information identifying you as our customer (such as name and/or logo) for marketing the service in accordance with applicable law and any guidelines you may stipulate separately. We do not receive any rights to your name or logo and you retain all rights, titles, other rights to this information.

9. Data protection 

9.1 All interaction data between the service and the content of your website is encrypted and provided via HTTPS. By entering into a contract, you authorize the transmission, storage, and processing of the data transmitted to Site Search 360 with your Site ID and API key. The data includes the actual website and/or product data, search queries, user interactions, and tracking information. 

9.2 The Site Search 360 Privacy Policy explains how we treat personal information and protect your privacy and that of your end users when you or they interact with the search engine. 

9.3 To the extent that Site Search 360 processes end user personal information ("data" as defined in the Data Processing Agreement) on your behalf, the terms of that agreement shall apply.

10. Responsibilities and guarantees  

10.1 If you send a URL to Site Search 360 that identifies a site or otherwise tell Site Search 360 to index a site, you warrant that you are either the publisher of the site or have the necessary authority to send the URL to us for its indexing using Site Search 360. Site Search 360 does not guarantee that a particular website is suitable for indexing or that the service can be used with a particular website.  If this is the case, ZOOVU GmbH is entitled to withdraw from the contract and will immediately reimburse you for any payments already made.

10.2 You must provide Site Search 360 with reasonable support at your own expense to ensure that the service can be provided. This includes, among other things, the correct integration of the Site Search 360 JavaScript code fragments or the connection of the Site Search 360 API with all necessary parameters, as will be described in the corresponding documentation.

10.3 You must, without delay, but no later than four weeks after notification by ZOOVU GmbH, accept any changes to the tools we provide and use in accordance with the contract (e.g. scripts, plugins) and implement the corresponding upgrades.  

10.4 ZOOVU GmbH warrants that during the contract period: 

• the service will be provided as agreed and in accordance with the applicable documentation;
• the service is provided in accordance with the applicable service level agreement ("SLA;" cf. §12).  

10.5 The SLA terms in §12 do not apply if the service is not available for the following reasons:

• factors beyond the control of ZOOVU GmbH, including force majeure;
• defects in your services, devices, and/or software or those of third parties as well as third-party providers for which we are not responsible by law;
• misuse or abuse of the service by you, your employees, or users;
• use or maintenance of the service in a manner that does not conform to the requirements described herein or in the documentation;
• changes to the Site Search 360 software made by you, your employees, or users;
• exceeding your plan quota;
• failure to use the latest version of Site Search 360 scripts and API.

10.6 Site Search 360 does not guarantee that:

• the service will meet your specific requirements;
• the service will be available in an uninterrupted, timely, secure, or error-free manner;
• the results achieved with the service will be accurate or reliable;
• the quality of any products, services, information, or other material you have purchased or received through the service will meet your expectations or that any errors in the service will be corrected. 

10.7 Notwithstanding the foregoing provisions, ZOOVU GmbH will endeavor to remedy any shortcomings that occur in a timely manner, either by implementing a workaround or by fully remedying the error.

10.8 You are obliged to notify ZOOVU GmbH in writing of any faults in the service promptly upon discovery and to assist us in troubleshooting wherever possible.

11. Liability 

11.1 ZOOVU GmbH is liable for any damages resulting from its intentional and grossly negligent actions. In the event of ordinary negligence, ZOOVU GmbH shall only be liable for damage resulting from injury to life, limb, or health as well as for damage resulting from the breach of a material contractual obligation, which the client can expect to be fulfilled as part of the proper execution of the contract. In the case of liability for damages resulting from a breach of a material contractual obligation, ZOOVU GmbH's liability is limited to compensation for foreseeable, typically occurring damage.

11.2 The liability limitations above do not apply if ZOOVU GmbH has fraudulently concealed a defect or has guaranteed a certain level of quality. The same applies for client claims according to the German Product Liability Act.

11.3 ZOOVU GmbH shall not be liable for the loss of data and/or programs, insofar as the damage is due to the fact that the client has failed to perform backups and thereby ensure that lost data can be recovered with reasonable effort.

11.4 The above limitation of liability also applies to the personal liability of the employees, representatives, and organs of ZOOVU GmbH.

11.5 In no event will either party be liable for any special, incidental, indirect or consequential loss or damage even if either party has been advised of the possibility of such loss or damage, including without limitation, lost business revenue, loss of profits, loss of goodwill, loss of data, work stoppage, computer failure, or other commercial or economic loss of any kind, or any claim against customer by any other third party even if such loss is caused by the failure of the other party hereto to comply with its obligations under this contract.

11.6 The client may only rescind or terminate the contract for breach of duty not consisting of a defect in the service, only if ZOOVU GmbH is responsible for the same.

12. Service Level Agreement

12.1 We warrant that the Site Search 360 API, search, and control panel will have at least 99.9% availability on a monthly average. Our availability is monitored by multiple services and we use multiple servers to guarantee redundancy and a lower risk of downtime.

12.2 The service response time is usually between 10 and 100 ms (average ~20 ms) per request. The final times depend on several factors that we cannot influence, such as the search query and its parameters, the location of the user, and the speed of the internet connection.

13. Final provisions 

13.1 We reserve the right, at our sole discretion, to change or update these terms at any time. We will email you the changes at least 30 days before the change takes effect. Your continued use of the services constitutes acceptance of the changes to the agreement.

13.2 The headquarters of ZOOVU GmbH in Dresden is the place of performance for the services we provide. 

13.3 For the contractual relationship between ZOOVU GmbH and the client, German law applies, with the exclusion of the UN sales law.

13.4 The exclusive place of jurisdiction is Dresden.

13.5 The client is entitled to offset or retain payments only to the extent that its claim has been court-ordered or is uncontested. A right of retention may only be asserted for counterclaims arising from the same contractual relationship. In each case the rights of the client due to defects in our service remain unaffected.

13.6 If individual parts of this agreement prove invalid, the validity of the remaining parts shall not be affected.